The presentation was based on his research and book The Extraordinary Leader : Turning Good Managers into Great Leaders.
Using “The Leadership Tent” as the conceptual framework, Zenger talked about the following five elements of a great leader:
1. Character – The center pole represents the personal character of an individual. It is the core of all leadership effectiveness. A great leader must display integrity and honesty.
2. Personal Capability- This tent pole describes the intellectual, emotional, and skill makeup of the individual. It includes technical and professional expertise, analytical and problem-solving capabilities, ability to create a clear vision and sense of purpose for the organization, and self-development.
3. Focus on Results - This tent pole describes the ability to have an impact on the organization. It means being capable of getting things done, taking initiatives and driving for results.
4. Interpersonal Skills - This tent pole includes all the interpersonal and people skills, such as communicating, inspiring and motivating others to high performance, building relationships, developing others, collaboration and teamwork.
5. Leading Change - This final tent pole focuses on an individual’s ability to produce change within an organization.
Zenger also talked about 10 fatal flaws that consistently lead to leadership failure:
- Not inspiring due to a lack of energy and enthusiasm
- Accepting mediocre performance in place of excellent results
- Lack of clear vision and direction
- Loss of trust stemming from perceived bad judgment and poor decisions
- Not a collaborative team player
- Not a good role model (failure to walk the talk)
- No self-development and learning from mistakes
- Lacking interpersonal skills
- Resistant to new ideas, thus did not lead change or innovate
- Focus is on self, not the development of others